Frequently Asked Questions About Shipping
In most circumstances, orders are shipped out the same day, provided we can process the order by 2:00 p.m. CST and the items are in stock. Orders with music can sometimes take an additional day to process.
Orders received during the weekend or on holidays will be shipped the next business day.
**Please note that USPS does NOT guarantee their shipping estimates and has been experiencing delays**
For orders which contain backordered items, all items that are in stock will be shipped immediately. Backordered items will be shipped—with no additional postage or handling fees—as soon as they become available.
While we strive to restock and fill backorders quickly, some items can take an extended period of time. For any order with a backorder of more than three months, our customer service department will contact you to verify that you still want the item.
Because packages traveling outside of the United States must pass through customs, it is not uncommon for delivery to be delayed. We suggest that you place your order with extra time to spare in case of delay.
We will process all of the necessary paperwork required by customs to pass through as quickly as possible, but once the package has been picked up from our office by the vendor, we are not able to assist in delivery.
Customers are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods, as we do not collect this beforehand. As the cost varies widely around the world, we are unable to give you an estimate.
You can access your tracking information through your invoice by going to “Order History.” To access the invoice click “View Order” next to the order number. When your order has shipped there will be a “Shipments” tab. Click this tab to access your tracking information.