Frequently Asked Questions About Quotes, Orders, Invoices, Payments
Invoices are EMAILED ONLY to the email address of the account holder. Paper invoices are NOT sent to the billing address on file. It is the responsibility of the account holder to provide copies of the invoice to the accounts payable department of your organization.
The account holder can always obtain an invoice through their online account. Once logged in to the website, click on the name in the top right-hand corner and select “Order History.” A list of orders will appear. Find the order you would like to review and click “View Order.” There will be a “Print Invoice” button to the right of the order number.
Our Director's Scripts are are created from a large-print version of our playbooks printed single-sided on 8.5x11" paper and bound in a red three-ring binder.
We have several titles with Director's Scripts available. For a complete list of titles, click here.
I don’t see the title I’m looking for. Can DPC create a Director's Script for my title?
Depending on the title and how quickly assets are needed, DPC may be able to accommodate your request for an additional charge. Please email your request to firstname.lastname@example.org for consideration.
We do not accept returns or offer refunds on playbooks, manuscript or digital script purchases.
Scripts and shipping/handling fees are required to be paid within 30 days of the order date.
Yes. If you are purchasing digital scripts, the payment policy differs. Please visit our Digital Scripts FAQs page.
Royalty fees and rental materials must be paid in full within 15 business days after your final performance date.
A refundable security deposit of $100.00 must be received before any rental materials can be shipped. A purchase order does not count as a security deposit. Upon receipt of the security deposit, we will schedule rental materials for shipment. Rental materials ship 12 weeks prior to the first performance.
Yes. You can mail us a check for a portion of your total invoice, and it will be applied to the balance. If you are paying through your account with a credit card, you will have the option to select the items for which you'd like to pay. You will always be required to pay for shipping/handling fees with your first payment.
To clarify, a purchase order is not a form of payment. Rather, it is only a promise to pay. To submit a purchase order, please email a PDF of the order to email@example.com. After a purchase order is submitted and your order is placed, it is then your responsibility to send the invoice to your billing department for payment to be processed. Invoices are accessible via your online account under “Order History.”
To check your payment status, go to “Order History.” To access the invoice, click “View Order” next to the order number. When a payment has been received, there will be a “Payments” tab. Click this tab to review or print your payment confirmation.