Frequently Asked Questions About Quotes, Orders, Invoices, Payments
Paper invoices are NOT sent to the billing address on file. Invoices are EMAILED ONLY.
The account holder can always obtain an invoice through their online account. Once logged in to the website, click on the name in the top right-hand corner and select “Order History.” A list of orders will appear. Find the order you would like to review and click the printer icon next to the order. Once your printer screen comes up, change the destination to “save to PDF” to obtain an electronic copy.
Our Director's Scripts are are created from a large-print version of our playbooks printed single-sided on 8.5x11" paper and bound in a red three-ring binder.
We have several titles with Director's Scripts available. For a complete list of titles, click here.
I don’t see the title I’m looking for. Can DPC create a Director's Script for my title?
Depending on the title and how quickly assets are needed, DPC may be able to accommodate your request for an additional charge. Please email your request to customerservice@dpcplays.com for consideration.
We do not accept returns or offer refunds on playbooks, manuscript or digital script purchases.
Scripts and shipping/handling fees are required to be paid within 30 days of the order date.
Yes. If you are purchasing digital scripts, the payment policy differs. Please visit our Digital Scripts FAQs page.
Royalty fees and rental materials must be paid in full within 15 business days after your final performance date.
A refundable security deposit of $100.00 must be received before any rental materials can be shipped. A purchase order does not count as a security deposit. Upon receipt of the security deposit, we will schedule rental materials for shipment. Rental materials ship 12 weeks prior to the first performance.
Yes. You can mail us a check for a portion of your total invoice, and it will be applied to the balance. If you are paying through your account with a credit card, you will have the option to select the items for which you'd like to pay. You will always be required to pay for shipping/handling fees with your first payment.
To clarify, a purchase order is not a form of payment. Rather, it is only a promise to pay. To submit a purchase order, please email a PDF of the order to customerservice@dpcplays.com. After a purchase order is submitted and your order is placed, it is then your responsibility to send the invoice to your billing department for payment to be processed, unless you’ve already added a billing email address to your account. Invoices are accessible via your online account under “Order History.”
Please note: if your purchase order contains a digital script or logo pack, these materials will only be available after we have received payment via check, credit card or wire transfer.
If your purchase order contains a rental deposit fee, the rental materials will ship 12 weeks prior to your first performance provided we have received the deposit payment via check, credit card or wire transfer.
To check your payment status, go to “Order History.” A list of orders will appear. Here, you can review the “status” column of each order. To review the invoice, click “Details” next to the order number.
Yes. Our system now allows customers to add a billing email address to their account. Billing email addresses are added by going to the “Dashboard” in the customer account and clicking on the “Information” tab.
Please visit our Licensing and Royalties FAQs page.