Frequently Asked Questions About COVID-19 Response
We are able to reschedule or postpone performances for the vast majority of our titles. Our licensing department will have to check the availability of rights in your geographical area for any restricted titles. Please contact our customer service department by phone at (800) 448-7469 or by email at email@example.com to make changes to your performance dates. Productions can be postponed until further notice if you have not yet selected your new performance dates. Royalty fees previously paid will be applied to the rescheduled production.
Yes. If you are unable to postpone your performances and have no intention of producing the title in 2020 or 2021, we will refund your royalty fees. Please contact our customer service department by phone at (800) 448-7469 or by email at firstname.lastname@example.org to initiate this process; if you are sending an email, please include the title of the play and the name of your organization in your request. Our current processing time for refunds is approximately 30 days and is subject to change.
Most requests for livestreaming performances are being handled on a case-by-case basis. To make a request, please contact our customer service department by phone at (800) 448-7469 or send an email to email@example.com and include any details you have (e.g. will the livestream be password protected, will you be charging viewers, how long will the stream be available online?).
Please note that videotaping performances and posting the recording online is different from livestreaming; all requests to do this will need to be submitted for approval.
In addition, even if you have reached out directly to the authors and received approval to stream, there may be contractual conflicts with existing audio-visual grants we need to clear.
For a list of some of our more popular titles with livestream permissions, click here.
Yes! We now have many scripts available in a digital format. This is a new feature, and we are adding more scripts to this category on a regular basis. If you would like to purchase a digital script, please contact our customer service department by phone at (800) 448-7469 or by email at firstname.lastname@example.org and include the title and product code.
For a list of titles that are currently available digitally, click here.
No, we are not imposing late fees on organizations for rental materials that are not returned on time due to the COVID-19 pandemic. Please return your rental materials as soon as you are safely able to do so. If you have requested a refund for royalty fees, please note that we will not be able to issue your refund until after we have received the return of the rental materials.
If you've postponed your production, please hold on to your rental materials until after your production is complete and return them as you normally would (within 30 days).